Privacy Policy

Cooper AI, Inc. and its affiliates ("Cooper AI," "we," "us," or "our") provide an AI-powered software platform that enables insurance agents, brokers, and carriers to automate and streamline insurance workflows, including document processing, underwriting assistance, policy analysis, and related services (the "Services").

This Privacy Policy describes Cooper AI's privacy practices with respect to the personal information of individuals who use the Services on behalf of an insurance agency, brokerage, carrier, or other business to which we may market and provide our Services (each, a "User" or "you(r)"), including the information we collect on our website at askcooper.ai, through our platform, at events, in person, from third parties, and from other sources. The Privacy Policy also explains how we handle the personal information of job candidates.

Our Services are intended for representatives of businesses in the insurance industry, and are not intended for consumers. Accordingly, we treat all personal information covered by this Privacy Policy, including visitors to our websites or applications, as pertaining to individuals acting as business representatives, rather than in their personal or household capacity.

Information we collect may include:

• Contact details, such as your company's name, your first and last name, email address, state, and phone number.
• Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.
• Insurance documents and data, such as ACORD forms, policy documents, underwriting guidelines, claims information, and other insurance-related documents you upload or process through the Services.
• Commercial data, such as the products and services you are interested in, and other information about your company related to insurance operations.
• Account data, such as account credentials, user preferences, and usage history within the Services.
• Marketing data, such as your preferences for receiving our marketing communications, and details about your engagement with them.
• Job applicant data, such as your education and employment history, as well as any other information you choose to include in your resume and/or application for employment at Cooper AI.
• Device data, such as your computer's or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, language settings, and general location information such as city, state or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.

Sources of Information:

We may collect personal information from the following sources:

• You, when you visit the website, communicate with us, use the Services, or otherwise provide us the data.
• Other Users, when a User provides information about you or your company through the Services.
• Third parties, such as event co-sponsors, insurance support organizations, and business partners.
• Public sources, such as social media platforms and other publicly available databases.
• Automatic data collection technologies, such as cookies and similar technologies in connection with your interaction with our website and use of the Services.

We use your personal information for the following purposes:

• Service delivery: To provide, maintain, and improve the Services, including processing insurance documents, generating insights, and facilitating insurance workflows.
• Communication: To communicate with you about the Services, respond to your inquiries, and provide customer support.
• Account management: To create and manage your account, authenticate users, and provide access to the Services.
• Product development: To develop new features, improve existing functionality, and enhance the overall user experience.
• Marketing: To send you marketing communications about our Services, events, and updates (with your consent where required).
• Analytics: To analyze usage patterns, measure the effectiveness of our Services, and generate aggregated statistics.
• Security: To protect the security and integrity of our Services, prevent fraud, and ensure compliance with our Terms of Service.
• Legal compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

We may share your personal information in the following circumstances:

• Service providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, customer service, and email delivery.
• Business transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
• Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Protection of rights: We may disclose information to protect and defend our rights, property, or safety, or that of our users or others.
• With your consent: We may share information with third parties when you have given us consent to do so.

We do not sell your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider factors such as:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Our legitimate business interests

When we no longer need personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Objection: You may object to our processing of your personal information in certain circumstances.
• Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Marketing opt-out: You may opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us at support@askcooper.ai. We will respond to your request in accordance with applicable law.

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide, maintain, and improve our Services. Cookies are small data files stored on your device. You can control cookies through your browser settings and other tools. However, if you disable cookies, some features of our Services may not function properly.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at support@askcooper.ai.

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Cooper AI, Inc.
Email: support@askcooper.ai
Website: askcooper.ai